Products

Here is a comprehensive, professional return policy template tailored for your Locke Chic Shopify store. It balances clear boundaries to protect your business with a smooth customer experience to build trust.

You can copy and paste this directly into your Shopify legal settings (under Settings > Policies).

Locke Chic Return & Refund Policy

At Locke Chic, we stand behind the craftsmanship of our signature handbags. If you are not completely satisfied with your purchase, we are here to help you find the perfect fit.

1. 30-Day Return Window

We accept returns within 30 days from the date your delivery arrives. Unfortunately, if 30 days have passed since your delivery, we cannot offer you a refund or exchange.

2. Return Eligibility & Condition

To be eligible for a return, your Locke Chic handbag must be in the exact condition you received it. This means:

It must be unused, unworn, and undamaged.
It must have all original tags, protective plastics, and dust bags fully attached and included.
It must be returned in its original packaging to protect the bag's structure during transit.

3. Non-Returnable Items

Gift cards
Items purchased during final clearance or archive sales (clearly marked on the product page)

4. How to Initiate a Return

Submit a Request

Within 30 days

Email our support team at [Your Support Email Here] with your order number and the reason for the return.
Receive Your Label

Review process

Once approved, we will email you a prepaid return shipping label and detailed packing instructions.
Pack and Ship

Secure packaging

Securely pack the handbag in its original box, attach the return label, and drop it off at the designated shipping carrier location.

5. Return Shipping Costs

For Defective or Incorrect Items: If we made a mistake or your bag arrived damaged, we will cover 100% of the return shipping costs.
For Standard Returns: For change-of-mind returns, a flat return shipping fee of [Insert Amount, e.g., $9.99] will be deducted from your final refund amount to cover return postage.

6. Refunds & Processing

Once your return is received and thoroughly inspected by our quality control team, we will send you an email notifying you that we have received your item.

If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment within 5 to 10 business days (depending on your bank's processing times).

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new handbag style or color.

Tip for Shopify Setup: Make sure to replace the placeholder brackets like [Your Support Email Here] with your actual business details before publishing it live on your store!Locke Chic Return & Refund Policy